SB
Sikelela B

1 reviews | Active since Oct 2016

24 Oct 2016, 19:11

Meandiring connection

<p>My Telkom mobile line was suspended Monday last week, with no, warning whatsover. This happened after I had made a manual payment for that account, which I subsequently found out went into an incorrect account(which I was given, in store, by a telkom consultant). I have been travelling back and forth, calling the store and other relevant individuals, emailed customer care proofs of payment, to no avail. I ended up paying again, under the impression that my line would be reconnected as soon as I brought proof of payment, that was on Friday, and I emailed customer care my proof of payment and that has not helped my case in any way. </p> <p> </p> <p>I am very dissatisfied with the service I have received so far and even when this whole broughough has been settled, I doubt I will continue doing business with Telkom.</p> <p>My money has not been refunded and my line is still suspended. </p>

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Replies (1)
Telkom
Telkom's reply24 Oct 2016, 21:25
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,