Maynard is an asset to your company

I contacted telkom several months ago with regards to cancelling my service due to relocating, i was told that i would have to pay the remainder if two years worth of fees. that being said, we didn't move and i kept the line, now a year later we moved into a rental where the landlords did not want us to install a telkom line. i called Telkom to ask if we could freeze the account until such time that we in our own place, she said that it cant be done we can only downgrade to pay less for the period we cant use the line. <br> We then went into a telkom store and were told that we can cancel or downgrade, the agent said he doesn't deal with fixed lines but will call us the following day with our options, we didn't get a call. Wed 02/12/2015 we walked into the store and we were assisted by Maynard, who told use we could cancel our line and give a months notice with no penalty charges, he sorted it out quickly and knew exactly what to do..... You should have him train all your other staff so that they could give accurate info. so thankful that we dealt with him. Excellent service!