May will be 1 year to get a simple call forwarding sorted

Good Day Telkom,

Telkom emails sent again today at Wed 07/02/18 01:48 PM to: [inlcuding documents and signed letter requests] ********** ********** ********** I can actually provide you with personal email addresses as well, but don't think you want it advertised here.......

I requested a simple call forwarding to be done on all incoming calls as the fixed line is currently still at our old premises. Telkom does not want to convert the line to pre-paid for easy travelling so I needed to get a call forwarding done. The previous store situated in Cape Town and I'm based in Johannesburg. [At least if the number was on pre-paid, I could have given the number to one of our reps to handle.]

My initial request was sent 31 May 2017 04:44 PM and although I've been billed for the call forwarding service, the actual service is NOT working. I have asked your consultants to try it our for themselves.... and what do you know...... it wasn't working.....WOW!!! How many times do I have to show and say that in a year.....

I've put my request on emails, letterheads, Telkom online technical chat room and even spoke to Telkom on numerous occasions by calling in.

Charges monthly for the year: ForwardCall R3.40 + ForwardCall R4.39 + BlockCall Plus R30.57.

My request: Either move my number to prepaid or get the call forwarding to work as I'm at the point of claiming loss of income.

No-one seems to get back to me, other than "We will get a manager to contact you to get this matter resolved" each and every single time and yet, no one calls. Can you image???

I think I have been patient enough, don't you?

I'm so glad I kept all my call recordings and emails and screen shots of chats as I'm sure the lawyers will need this.

So Telkom, are you willing to assist. And please note, I will only change my rating once the matter is actually resolved.

Thank you.