MAY I PLEASE HAVE A SETTLEMENT LETTER ASAP?

I REQUESTED A SETTLEMENT LETTER LAST WEEK FROM TELKOM MOBILE LAST WEEK ON 081 180 AFTER NUMEROUS TIMES PHONING AND NOT GETTING THROUGH EVENTUALLY WAITING FOR ALMOST 12 MINUTES FOR THE CALL TO BE ANSWERED AND THEY ADVISED ME THAT THEY CAN NOT SEND ME THE SETTLEMENT LETTER AND I SHOULD GO TO A TELKOM MOBILE STORE TO GET THE SETTLEMENT LETTER. I WENT TO THE TELKOM MOBILE IN WESTGATE MALL, ROODEPOORT AFTER WAITING IN A LONG QUEUE, I GET TOLD THEY CAN NOT GIVE ME A SETTLEMENT LETTER AT THE STORE. TODAY AGAIN I PHONED THE CALL CENTRE REQUESTING THE SETTLEMENT LETTER AS I WANT TO SETTLE THE AMOUNT BECAUSE I HAVEN'T BEEN HAPPY WITH THE SERVICE I RECEIVED FROM TELKOM MOBILE, THEY ADVISE ME THEY MUST FIRST LOG IN AND IT WILL TAKE 1-2 WEEKS FOR A SETTLEMENT LETTER EVEN THOUGH I TOLD THEM I NEED THE LETTER ASAP.