PG
Palen G

1 reviews | Active since Mar 2009

06 Jun 2016, 20:51

May - Deal of the Month

<p>Hi, </p> <p>I have been trying for almost a month to get a hold of someone to assist and was unable to. </p> <p> </p> <p>I had app**** for the May - Deal of the Month, on the 2nd May 2016. </p> <p>This was for the Huawei Tablet + 5GB for R199PM. </p> <p> </p> <p>I had a consultant call me on the 10th May 2016, I was driving therefore asked to be contacted at a later point (10min). This call never happended. </p> <p>I then went into a telkom branch, Gateway to enquire and was notified that as this was completed online, that I needed to call the contact centre. </p> <p>I then tried on numerous times, leaving my number and waiting for an online assistant. Does that service even work? </p> <p> </p> <p>This has been extremely poor and disappointing service from Telkom, and it makes for false advertising. </p>

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Replies (1)
Telkom
Telkom's reply07 Jun 2016, 08:57
Official

Hi palen

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team