MAXINE RUSTOFF WHO INSTRUCTED YOU TO CHANGE MY NUMBER FROM CONTRACT TO PREPAID? FIX IT

I've been a Telkom contract client for about a decade now.

My contacted ended, and I was billed monthly, even paying more than I had been paying or more than what I had to pay had the contract been upgraded. On the 29th of June I went to a Telkom store to request an upgrade, I was assisted, until told my account went for credit vetting.

On the 1st of July I called the call center, and was told my quiry is escalated, and TAT is 48 hours...there's countless 48 hours that have gone by since that date. Whenever I would call, I'm told They're still waiting for feedback.

Today, to my SHOCK, I called and was told Maxine Rustoff from a Telkom store: who I NEVER ever interacted with, changed my number from contract to prepaid...WHO GAVE YOU THE INSTRUCTION TO DO THAT? WHO DID YOU ADVISE AFTER DOING SUCH? I WANT MY NUMBER FIXED TODAY! All I asked for was an upgrade, not for a MAXINE, FROM AN "UNKNOWN STORE " as per the call centre agent to be dealt with.

Does it even make business sense for Telkom to lose a contract client, over someone who never treats clients with integrity?

I want to know, does Telkom take treating customers fairly, as a priority?

My cellphone number, is a personal properly, having people change my package from contract to prepaid, without my consent, where is the compliance of POPIA in all of this?

Please my upgrade request actioned Today, or myself and Telkom shall hear from the consumer Ombudsman, what should be the best outcome.