AP
Anthony P

1 reviews | Active since Jul 2011

10 Nov 2015, 19:54

Matters just getting worse and still nothing done.

With regards to ***. Still haven't heard anything.<br> It gets worse, yesterday I send one sms then receive a msg that says I've depleted my spend limit for the month. After one sms, really? So now on top of no data I can't even sms!!! So what will I be paying for on the 25th?<br> Do you not monitor your systems? Do you even care???<br> Even opening a page to log this query took forever.<br> And please, I still had data left from my prev contract. Why do clients have to resort to these measures for a lack of service they've actually paid/paying for? <br> That in itself is disgusting and extremely appalling.<br> Please attend to this matter promptly.<br> I am waiting very impatiently.<br> This is just going from bad to worse.

0
Replies (1)
Telkom
Telkom's reply10 Nov 2015, 20:25
Official
Hello anthony198,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM157630 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media