Matter is dragging for too long. I need matter closed today. Or we part ways.

I'm getting frustrated by Telkom. Not even sure at this point if they want to retain this relationship. I am tired of this back and forth and not getting any assistance. It's either we close the relationship or we close this matter and get my business number reinstated. It's been ongoing for two weeks. This is the 3rd week. Called again today I am being told they can't help me I must call again after 30mins their systems are down. How about they call me back and finalize this matter or we part ways. I hope I do not find them billing my account on Friday for a number that isn't working.