MASTERS OF TAKING MONEY OUT YOUR BANK ACCOUNT EVEN AFTER CONTRACT CANCELLATION - AND THE SAGA CONTINUES!!!!

Item: Telkom
Rating: 1
Author: Kenneth W

TELKOM informed me on my report and read below: Jun 6, 2017 1 month ago Official business reply: Good day Kenneth, Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided. Your reference number is AI ********** . We apologize for any inconvenience caused. Regards, Busi Telkom Social Media Team TODAY I DID FOLLOW UP AGAIN AND WAS INFORMED MY ACCOUNT IS STILL OPEN WHEN WILL THE UNAUTHORISED TAKING OFF MONEY FROM MY ACCOUNT STOP!!!!!!!!!!! I WAS INFORMED THAT I DID NOT CLOSE THE ACCOUNT AFTER SO MANY QUERIES!!!!!!!! Aug 4, 2017 1 hour ago KennyWalter: I am still struggeling to close this account the money still gets taken from my account, disputes logged and empty promises time after time, what must I do? Will I ever get my money back??? I closed the account in April 2017 at the Clearwater Mall in Johannesburg and again the feedback this morning from TELKOM is that I have never closed this account see the correspondance received today, the previous feedback from TELKOM is that they will provide me feedback and this also did not materialise so how can the operator of this morning tell me that the account is still open even after I have tried so many times to stop it and TELKOM answered me back on hello peter, it appears to me that I that TELKOM is judging my integerity and imlying that I am a ****! SEE THE CORRESPONDANCE BELOW RE TODAY. Thank you for chatting to us on 4 August 2017. Your conversation with the agent is available below: Please hold for the next available Agent. You are currently being assisted by Wishalen Gangadu 6:01:31 AMWishalen: Thank you for contacting Telkom Fixed Line Residential Billing Chat , you are chatting to Wishalen, how may I assist you? 6:01:56 AM You: Good morning, I am Kenneth Webber 6:02:05 AMWishalen: Is there anything you require assistance with? 6:02:54 AM You: Yes, I do have a serious problem with ********** 021 6:03:35 AMWishalen: Okay Kenneth is it a technical related issue or a billing related issue? 6:04:15 AM You: Billing related and I would like to know what is going on regarding the account 6:05:11 AMWishalen: Okay no problem. For security purposes, please can you verify your full name and surname, ID, home telephone number ,cellphone, email & physical address? 6:06:54 AM You: Kenneth Walter Webber, ********** 049085, ********** 021, ********** 974 or ********** 853, ********** 172 Colloge road Krugersdorp Nooitgedacht area 6:07:07 AMWishalen: Thank you; please give me a few minutes while i verify your details. 6:09:55 AMWishalen: Thank you details verified. I do view here Kenneth that your total obligation is R1148.07. 6:11:16 AMWishalen: Are you there? 6:11:27 AM You: I am in the Republic of Mali, I closed this account in April 2017 at the Clearwater Mall in Johannesburg due to my account not being correctly billed by TELKOM, up to date and time I am billed every month and this is not the first time I am reporting the matter to TELKOM. I was previously informed that it is sorted and closed and TELKOM is still deducting money why? 6:12:24 AMWishalen: Your account is still open Kenneth. 6:12:34 AMWishalen: With regards to cancellation. They only correspond via email. They do not have a call center where you can query your cancellation application. A completed cancellation form supported by ID copy of the accountholder must be submitted to ********** . cancellation form available on the link as follow: http://tiny.cc/canceltelkom. A service representative will contact you once received. 6:14:14 AMWishalen: Is there anything else you require assistance with? 6:14:33 AM You: I was informed on the previous chat that it is closed now and this should reflect on your system as the operater informed me that it will be sorted, the documentation I have is at the house in College road received from the Clearwater Mall branch of TELKOM and it was closed in APRIL 2017 6:15:30 AMWishalen: it is still open that is why you are still getting billed for it. I cannot close your account. Only the cancelation department can. 6:15:42 AMWishalen: I can escalate it , if i have the proof of cancelation. 6:16:37 AMWishalen: Unfortunately it is back in South Africa. I suggest you call our International customer contact centre. They may be able to assist you further in escalating this matter Kenneth. (+***1) 6:16:44 AM You: I cannot believe this, what about the documentation I have in my posession of the Clearwater Mall re cancellation 6:17:06 AMWishalen: It seems the documentation has not gone through to our cancelation department. 6:17:14 AMWishalen: . I suggest you call our International customer contact centre. They may be able to assist you further in escalating this matter Kenneth. (+***1) 6:17:20 AMWishalen: Is there anything else you require assistance with? 6:18:13 AM You: Can you not escalate the matter and query Clearwater Mall about this surely you can see on the system I have not made any calls from April 2017 as I returned the hanset and all 6:19:02 AMWishalen: Unfortunately we do not correspond with any of Telkom direct stores. Our contact centre is seperate from them. You may call and they can escalate the matter further for you. 6:20:28 AM You: You indicate that the customer centre MAY BE ABLE to assist and this is clearly evident that you also have doubt that they will probably not be able to assist 6:21:04 AMWishalen: I am just suggesting an alternative as you do not have proof of the cancelation form in your possesion. 6:22:02 AMWishalen: Is there anything else you require assistance with? 6:22:37 AM You: I will again post it on Hello Peter with my proof once again as it is now evident that you also question my integrity as to imply I am a **** 6:23:36 AMWishalen: I have not imp**** anything Kenneth. I could've escalated the matter if you had the documentation with you and scanned and emailed it to myself. I can escalate it further. Without the proof i cannot escalate it further. 6:24:34 AM You: Thanks for your time, and note not once have you indicated I must forward the proof to you. MASTERS OF TAKING MONEY OUT YOUR BANK ACCOUNT EVEN AFTER CONTRACT CANCELLATION I stopped my account because my account was wrongly registered and done since I opened the account, I get told that my monthly subscription fee is not available and therefore the extra costs charged, the handset did not even worked properly and I decided to end the contract. Since Beginning April 2017 I cacelled the contract, tried several times to email Telkom and no answer For May 2017 more than R600 deducted from my account and now for June 2017 also R600 deducted from my account, but if you owe Telkom money they are very quick to charge extra costs, thus I think this is unfair to TAKE MONEY FROM A PRIVATE PERSONS BANK ACCOUNT WITHOUT AUTHORISATION, I cancelled the contract and was told that it will be sorted within 30 days. Please pay back my money for the last two months as you the so called Service Delivery Telkom cannot produce!! BELOW SEE THE MAIL FORWARDED TO ME THAT I DID QUERY THIS FOR SOME TIME WITH NO RESULTS YET THAT MY MONEY WILL BE REFUNDED TO ME!!! Good day, The following question was asked: I stopped my account at the beginning of APRIL 2017 and now received an account that I must pay more than R1200. This is not correct and I require you to check your records and address the matter accordingly, I request that all monies taken from my account to be reimbursed and the matter to be sorted, the phone was also left at the TELECOM office the clear water mall where I cancelled the contract. Regards Kenneth Webber Contact details: Name: Kenneth Webber Number: ********** 021 email: ********** /> Regards, Telkom Website ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF Jun 6, 2017 1 month ago Official business reply: Good day Kenneth, Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided. Your reference number is AI ********** . We apologize for any inconvenience caused. Regards, Busi Telkom Social Media Team

Helpful (0)

Replies (0)