Master Blame Shifters - Zero Resolve

Telkom is topping my chart of non-existing service delivery this month. After requesting a simple switch from a capped to an uncapped 100 Gig, 20 B Fibre Optic package via the Telkom Call Centre at the beginning of April I have literally spent hours and are still running around trying to get someone to help me flick a switch. In the meantime, my business is at almost a standstill with my internet being toggled (Speedtest shows up-and download speeds of less than 0.3) I have made more than 20 calls to the TELKOM Call Centre. I have made a physical trip to the Telkom Menlyn Store. The Telkom agents are masters at shifting blame and making false promises. "Sales" blames "Technical" or "IT". "Technical" blames "Sales". "IT" is nowhere to be found and apparently not contactable. Management are unavailable or on "training" while service agents refuse to communicate with their colleagues telephonically and, regardless of false promises, have yet to get back to me with feedback. Customer Complaints do not have a functional contact number but an ironic e-mail address: ********** The MyTelkom App is dysfunctional. Nobody at Telkom seems to be interested in solving Customer problems. Although staff is happy to log queries, they seem to have no intent to resolve problems and follow through. I feel disrespected and disgruntled and will rate my trust in Telkom as a Service Provider for Fibre Optic Internet at 0.