NH
Noel H

1 reviews | Active since Jul 2011

29 Nov 2021, 08:41

Mass Junkmail - Unable to Stop the daily flow of Junkmail!

Since June 2021 copious amounts of Junkmail is received on a daily basis. Setting up rules to manage them does not solve the problem, at best it only works for one or two instances per rule. I've also done the following to try and get it resolved: 1. Called Telkom Support on numerous occasions, support agents are not proficiently skilled to deal with the problem, they simply have no idea what to do suggesting a password reset for example which doesn't work. 2. Email correspondence with *** (three times), they claim it is impossible to sort out the problem. 3. Telkom SA SOC Limited official websites and related web pages. - Clicking on "Report a Fault" merely refreshes the webpage, so unable to log a fault online. - Clicking on "Talk to Us" under the "Connect" Menu brings up a window with "We can’t connect to the server at chat1.8ta.com", so unable to chat with Telkom online. - Clicking on "Help" under the "Home" Menu brings up a "Get Help" webpage to select either "Service Specific" or "Browse All Journeys". Choosing the former requires the 10-digit service number which the system cannot find, so this option doesn't work either.

The problem experienced is time consuming on a daily basis and EXTREMELY FRUSTRATING to have to deal with.

PLEASE KINDLY ADVISE HOW THE BOMBARDMENT OF JUNKMAIL CAN BE STOPPED!

Thank you.

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