Masego Ngambu from Telkom gave me bad service.

Today I called into Telkom to increase my spending limit to purchase 1gig which costs R100. I spoke to a confused *********** consultant named Masego Ngambu from Sunning Hill.

Firstly this consultant sounded distracted over the phone and preoccupied. She failed to assist me correctly as she increased my spending limit with an incorrect amount of R150. She then informed me that this additional R50 will have to be paid by me and could not be reversed even though she is the one that made the mistake. I informed this Masego lady that I will not pay for something I did not authorise. I asked to speak to her supervisor after which she refused, Masego then said her supervisor was now busy and that there is nothing further she can do to help me in fixing her mistake. She said the supervisor would call me back as she can not assist me any further. The supervisor is yet to call me in this regard.

I then asked Masego to send me an email confirming her statement of how she can no longer assist me rectify the mistake she made, she refused, put me on hold again which then resulted in her hanging up the phone.

I then called back to Telkom to get assistance about the Incorrect increase to my spending limit and I was told the matter will be escalated. I am still waiting.

This Masego Ngambu failed to conduct herself in a professional manner, was not able to assist me on a call that was over 30minutes long. She is *********** and very disrespectful.