Many phone calls and precious time wasted , no solution to my problem.

I have been battling since 1 March to get my internet working (it had been working ok until then. I had made so many phone calls. Each agent I spoke to had a different opinion or suggested solution. I was given a fault report number. Today the fault report was closed ( according to them the issue had been resolved) I still don't have any internet. Nobody called me to resolve the problem. There is no office available to lodge my complaint. I am told to do it online or to phone the helpline. It might be a technical problem with the wi-fi phone that was issued, who knows. I am not prepared to pay for a service not rendered to me. I will have to close my account with Telkom.