Many appointments no show

Not sure if Telkom was upset after my previous complaint about our office line - but now no line at home! Has been without a line for 3 weeks. First long ring tone. Then visit by Telkom Technician - after that - no line. Phoned many times to report. Three appointments were booked and no one pitched - every time I had to arrange for my elderly day to be on \duty"at home because I was at work. Line still dead (ADSL however working!) and still no Telkom. Wonder if they have taken a rain check without letting me know.... But I guess their loss is Cell C's profit!"""