Manual payment

I made a manual payment on the 27/10/2017 called the call center an was told I used an incorrect reference number and I must send my proof of payment. I sent it an no one called me back. I have called them everyday as I never get any feedback. I have to so many TL who also do not provide feedback Johnny Rasebe and Lerato Kekana who 3days later still no contact back.

How can such a big company have such ridiculous service? To make matters worse my service has been suspended. I was loving Telkom but this has left a bad taste in my mouth. My number is ********** I need this resolved today