Manageress (Natasha) Inability to run and Mange the Sales Consultants at the store which gives the store a bad Reputation

I needed to take out a contract, but due to Covid i waited almost a year, and than finally decided to just take a contract.

i was having a look at phones online and was interested in the P40 Lite Huawei Phone plus it just came out and was at a good price good memory and will work out best for my budget.

just to say i have been dealing with telkom and other phone contract stores for a very long time. and first i had to wait for back office to approve my contract well i said maybe its something new. i personally believe that the store is not keeping as much phones on site for demand and causes a big back log when a contract is been approved" i could be wrong".

Firstly the Sales consultants at the "Chatsworth Centre Express Telkom Store" are so dead Beat and lifeless its really sad.

so i walked in and a had a look at the p40 lite Huawei Phone as it was on display and asked a few questions (and they look at you like they don't know what you asking) and mentioned that i was interested in that phone. and i was waiting for a sales consultant. so the lady (goes by the code PM2 - Mwelaspz) as assisted me i did mention i was in a hurry. but her job is to still take the time and explain my t&cs and anything else that i needed to know with regards to the phone or any changes. (never mentioned to me about the phone not having "Google Play Store" or anything else for that matter. didn't even explain to me the new procedure with regards to the cellphone number to approve the debit order from an sms of your number she just asked me for my phone and accepted and i asked her whats that for than she tells me. not informative about anything. so i am waiting an than.. she tells me it needs to go to back office for approval it would take 2 to 3 working days. two words - "Terrible Service" long story short - i came home and figure out this phone is not going to work out for business for me, cause my husbands and my phone is interlinked where anything saved on my phone will automatically save on his phone.

i called & also went in store and explained everything to the sales consultant and wanted to speak to the manger (manger made me wait and literally i had to demand to see her or else she was like never coming out. than i explained everything to her and she was quite nice to listen and tried to help and as listening to me she knew that the phone will not work out for me my needs. in going back the following day to have this phone returned and credited i spoke to "Natasha the manageress" she had to follow system protocol which is far. she advised me not to take out any other contracts as at this phone will take 10 to 14 working days. needed a another phone desperately (my number was involved where as i had to wait out this producer).

i understood that due to covid that i would not get the quickies response i waited way more than i should have. constant follow ups. no joy (they wouldn't be straight down honest they will just lead you on).

so i went in store, and Spoke to Danielle Govender as she was there and knew about my situation that i had with the previous consultant, i waited for her to help me - i upgraded one of my other contracts and placed an order with her for the Samsung S21 and she told me 2-3 working days it needs to go to back office etc so i waited i phoned her on that Wednesday, she told me that my contract as been approved and she is waiting for stock to come in and it will be here on Thursday 2-09-2021 but she will not be in on that Thursday but she will contact me on Friday to come and collect the phone. when she is back, she says all the time she as been trying to call me an the she couldn't get through not one miss call as i received tones of phone calls. she "lies" - i been calling from the morning so they have my number saved and they will not answer my call as Danielle will say she as seen all my miss calls and she was going to call and she tried calling. Poor Service

so on Friday as i called to follow up if my Husband can come and collect my phone - i been calling from the time the store opens with no answer and Danielle answers in the afternoon and says she saw my missed calls and was going to return my call she tells me that she is waiting for my phone to come in and than tells they had a phone but they sold it to another customer "Absolute Bull **** and lies" sad though i explained to her the conversation we has on the phone that Wednesday she put me on hold and never came back on the line, and i tried calling over 20 times back (as i would have been in the store but i couldn't cause i have a baby at home). they never took my call and never returned it.

also my Huawei Contract as not been cancelled and credit on the system as they say Natasha was suppose to come back to me. the sales consultant - Mwelaspz who assisted me at first never was apologetic to not explaining me about the phone she was so lost and somehow believe she mentioned Jack **** to me.

i am so frustrated its like with all we facing in this world today, and than to work with people like this and there lies, sad to know that manager Natasha cannot manage her Sales Team.

Telkom Chatsworth Centre Express 16 reviews Shop 13/14, Chatsworth Shopping Centre, 17 Joyhurst St, Westcliff, Chatsworth, 4092, South Africa +***9