Manager will call you SIR

On 26 July 2018 money was debited for my bill for my wifi, on the 1 August 2018 my account was disconnected, i went on to the Telkom chat service speaking to a Patricia, which informed me that my account has been disconnected due to no payment, after explaining to Patricia that the money has already been debited on the 26 July 2018 she said that it takes about 48 to 72 hours befor the money will reflect, my resonce to that was "but at this moment we are standing on 144 hours after money was taken, i was asked to wait a couple of minutes, so i waited, Patricia came back to me saying the manager will give me a call shortly, needless to say i am still waiting to be contacted by this manager, and the best is my account is still disconnected, after trying to get back on the helping service with little to no luck, hens this is where i am now.