Manager Refuse to talk to me

<p class="MsoNormal"><span lang="EN-US">They were meant to make contact with me within 1 business day wrt below but the Branch manager refuse to communicate with me wrt below:</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal">I received my April invoice and suddenly I’m getting charged a CLI Presentation fee (which is unusual for a Router who does not receive phone calls). The lady confirmed she removed this from my account but can’t give me a reference number nor proof that this was done. I need your assistance by close of business thus with the following:</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]-->1)<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span><!--[endif]-->Proof that CLI has been removed from my account and won’t be placed on it again</p> <p class="MsoNormal"> </p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]-->2)<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span><!--[endif]-->I need name and e-mail as well as full explanation letter of the person who loaded this on my account as it’s against the NCA.</p>