Manager refusal to help and customer service not reachable to me

I've been experiencing lost bundles due to what can only be an issue on telkoms side.Im not able to reach the customer service never to explain to anyone and they send me to whatsapp that only allows self service or balance checking issues.

I went to ghe telkom branch in Blue downs but the manager only said I should contact customer service and theres nothing they can do.

I now have minutes once again I will lose before I now have to change network before j get ****** again by telkom mobile services.