Manager Not calling after confirmation he will cal

Hi<br> <br> There was a problem activating my sim card, I used Telkom online chat to find assistance, I then asked Hophney Leso to put me in contact with a manager as the problem could not be sorted out within the time frame of the singed contact between me and Telkom, he then confirmed he escalated to a manager and the manager will call back, the manager has not called back. Please also note that I have the chat record available reflecting what I typed here.