Manager at Telkom Riverside Nelspruit bad attitude (Mr David Duba)

<p>I went to Telkom to have my ADSL modem swopped as it was not working, they gave me a new modem, tested the new modem and it didn’t sync with my line, contacted Telkom support and was advised that I take it back to Telkom and have it exchanged for a different make or model. I live about 50km away from the store and only have chance to go there once a month due to work etc. I arrived at the store and was told they have different modems and I just need to stand in the queue and they will assist me. After standing in the queue for more than an hour I was told that they don’t exchange modems for different makes and that I will have to purchase a new modem or send that one away and have it exchanged after 21 days for exactly the same make and model if they find fault with it. Mr David Duba the Manager of Telkom Riverside was extremely rude, I cannot see how Telkom can employ a person as a manager when they cannot talk to a customer with respect. The staff are slow, rude and miss informed. I had three people in front of me and took me over an hour to be assisted, I was so upset that they made me wait in queue for so long and then still treat me like I owed them something. We all pay so much for our Telkom services and just feel that we should at least be treated with some respect and have competent people assist you. I am thinking of cancelling my Telkom accounts due to the lack of support from Telkom.</p>