Malleolus, destructive and *********

I hope someone reading this can give advice and/or direction.

In short: I had a line rental with Telkom. After re-allocating to a new residence Telkom failed to make the changes on their side. After 2 months of struggle, i decided to end my contract with them. They kept on charging, forcing me to block their debit orders.

Fast forward: I app**** for a home loan and to my horror, was notified of being BLACKLISTED by Telkom!!!! Never notified, which is against the law. I tried accessing the account via the Online Portal, to no avail. The information is not available to me anymore. Even worse, calling the call centre, i was told the account is closed and that there is......."no access or information available for this account as it was closed a few months ago"

I thought this must surely be a joke as that ignores so many legislation eg. how do they prove i owe them the amount then and what happened to PAIA and my rights.

I am gutted as i had to tell my young family we will need to wait for our dream home. Absolutely gutted.

Anyway, i have since disputed the matter with the relevant credit bureaus (which is made way too hard and a entire subject on it's own), but with half of them simply giving the option of "click" descriptions and answers, i'm not holding my hopes up. So i am waiting for 21 days to pass to go to the ombudsman and hopefully force the bureaus to overrule this disgrace.

Really brings a tear to my eyes :-(