Mall of Africa branch **** deals!!!

<p>My brother signed a deal at the Mall of Africa Telkom store yesterday for a PS4 and wireless data bundle. The deal was signed and he was approved today to come fetch his devices. He then got a call from the store to say that they had made a mistake and no longer had stock of the PS4 for that deal so they needed to cancel his deal. They do have playstations of a different model however that they are not willing to give him.</p> <p> </p> <p>Seeing as he has a signed deal and it is the store's fault that they did not check stock levels before signing a deal, should they not be expected to honour this deal? Why should a customer suffer for staff incompetance?</p> <p> </p> <p>We did reach out to the store manager to assist but he kept telling us that the staff member was going the extra mile to serve and therefore made the error...how does that even make sense? </p> <p> </p> <p>The store messed up and are trying to cover up now. This deal must be honoured, we have a signed deal are willing to take this up with ICASA if need be. </p>