Making me Pay Twice for only one working Connection for over a Year?

I've been having a long fight with Telkom since 2023 about my wifi package, and now I'm paying for 2 connections, in the same household. Does this make sense?

I requested a vumatell 50/50 mbps fiber line in 2023 and all conversations of this are recorded. Once I app**** for the fibre Telkom sent me a black router which I then had to install for myself. This particular wifi was running on dsl and not fiber as my area (Parow) was not fiber ready yet.

A year later (2024), I requested for a fibre line on the same package, expecting Telkom to swap out the dsl for the fiber. This was also recorded on the conversation I had with Tellom. Lor and behold! They sent me another black router, which I did not request! Later on Vumatell came in to connect the router to the fibre (unfortunately I left my son at home in this instant for a work appointment so I could not facilitate the vumatell connection).

When I came back, both routers had been installed (dsl & fibre). The dsl connection runs well and the fibre has no connectivity whatsoever

I always call and no one seems to care to assist me or actually admit their wrong.

I pay R720 times two because of this mess. If this cannot be resolved, I will be cancelling and spreading this inconvenience all over social media. You're *****ing food out of my mouth for a service that doesn't even work!

I can't be trying to correct this for over a year with no resolve!

Claudette - ***