Making me pay insurance on a cancelled product without my knowledge is *****

End of March 2021 I upgraded in Springs mall from the Huawei P30 Pro to Samaung S20 Ultra. They asked me if I wanted insurance and I said no I will take out my own insurance. On the next account I saw there was insurance on WITH my new 3G deal and took it as Telkom made the mistake to add insurance. It's been 6 months and I'm paying the account with insurance thinking great I'm covered as it clearly states so!! So it was no longer needed that I take out my own personal insurance. This weekend I was ****** and my phone was ****** in an attack on me. I went to Carnival mall to replace my sim card and put the claim through to replace my Samsung S20 Ultra. They informed me that they cannot help me there as I never took out the original contract there (which is not a valid excuse), but yes they confirmed I'm paying insurance, to my surprise on the Huawei P30 pro. They also said that they don't know why the agent in Springs never told me that I still had to continue paying insurance for an additional 6 months after upgrading to another phone.

Since when in this lifetime does one pay for insurance on any product one doesn't have???

I had a Samsung S20 Ultra and I want that phone replaced, and DEFINITELY not a phone I had 2 years ago due to lack of communication and info from your Telkom agents!!

I sincerely hope that I will get this resolved as soon as possible as apparently I only have a certain amount of time to claim (true or not?)