Making me pay for services I cant use

I logged a request for you to move my line on the 5th of November 2014. In response to my online request I received an SMS confirmation. (***A)<br> <br> A day or so later I received a call from a technician and I was told that my new property does not have the necessary infrastructure to allow for you to continue offering me the ADSL services. To end off the call I requested that the account in its current form be cancelled and your technician agreed to start this process. <br> In the days that followed I visited your Telkom shop in Canal walk and made arrangements to convert to your Mobile offering (LTE).To my shock I found that no cancellation request was submitted for my ADSL account yet. <br> <br> Now months later I am still being billed for services I cant use. WHY?<br>