Major incompetence

<p>We moved over to Telkom at the end of August 2016 and upon receiving our phones, we immediately set the limit for our usage to R50. We received the bill that included August and September 2016 that amounted to R891.09. I made a manual payment on the 27th of September 2016 of R910.61 as we received an SMS to say that we were owing this much. On the 1st we were debited the R891.09 which was subsequently reversed on the same day. We did go to the Telkom store on Saturday the 1st of September 2016 to find out what was going on. The lady that assisted us said that we were paid up and that we were in credit. I informed her with regards to the debit order issue and she said that it was fine and that there shouldn't any issues as we were not owing any money. We then received an SMS on the 14th of October 2016 informing us of an outstanding balance of R673.11. This amount includes the outstanding bill that is due to be debited at the end of this month as well as a penalty fee of R136 due to the debit order reversing. this is our first time with Telkom and we are unsure of how these bills work so we contacted support on chat. The issue was escalated through to the Billing Department on the 15th of October 2016 with the reference number ********** 7. We received 3 more SMSs on the 19th, 20th and 22nd of October 2016 and I came onto chat to find out what was going on. The issue was escalated through to the Back Office team who are still getting back to me whilst I sit here with my service suspended. I went to the Telkom store, I informed the agent that we paid manually and she assured me that everything will be fine. Everything is not fine as we are also experiencing a fault on our ADSL line at home and as a result we do not have access to the internet at all. Our ADSL line has been down since Friday and the reference number for that is 641CNK211016. I am so utterly disappointed that we made the decision to move to Telkom. It's been a nightmare since September as we have been in and out of the Telkom store for billing-related enquiries time and time again. We wait in the queue from half an hour to an hour before we are assisted. This is pathetic customer care and to be honest I never expected anything great to come from Telkom in the first place. I cannot even call Telkom's mobile customer care number on 180 as my line is suspended. The staff are not qualified at the store to handle queries and therefore they provide your paying customers with incorrect information and the paying customers have to now suffer because management is way too *********** to care. When paying customers stop paying and salaries aren't paid then you will have a problem. I would appreciate a response to this ASAP, failing to which, I will go through to upper management. If that avenue fails, I will go through to ICASA with my concerns.</p>