MAJOR CONTRACT MESS UP

I was contacted by Telkom to upgrade my 10GB package to 30GB package, I agreed.<br> The package was processed - I received the 30GB but was not available to pickup the router.<br> The entire package was inexplicably cancelled - the 10GB and 30GB.<br> Telkom admitted an error and said the 10GB at least should be re-instated. I spent over an hour the phone trying to resolve this over two weeks - the end result: nothing and the call is closed on their side.<br> So much frustration with a company that I have been loyal to since inception.<br> And before they ask, I will not spend 3 hours in a store dealing with uninterested staff trying to solve this<br> ***