1 reviews | Active since Aug 2018
Maintenance and repairs
Bad, I've been experiencing a problem with my WiFi (ADSL) now for 3 weeks , everytime I phone all the say is "the technician is working on it" " should I escalate the problem?" The problem has been escalated for the past 3 weeks and nothing
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 28AEK110818 is still in progress. A faulty cable needs to be replaced and it has already been escalated to the cables manager for an urgent assistance. A technician has been assigned to assist. We will also assign an agent to chase up on your behalf.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 28AEK110818 is still in progress. A faulty cable needs to be replaced and it has already been escalated to the cables manager for an urgent assistance. A technician has been assigned to assist. We will also assign an agent to chase up on your behalf.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,