Mails ignored, false infomration, terrible service

***A is my ref number.<br> <br> I have app**** for an analogue line in my house. The physical line already exists.<br> It just needs to be activated. I was told in store (Walmer Park, PE). It would take max a week or 2.<br> It is now booked for over a month after my application.<br> <br> I don't know why the store even has a phone, it is never answered.<br> <br> Zoliswa responded to one of my mails on Monday saying she would get a sooner date but no reply since then.<br> <br> I still need to upgrade it to ADSL after it is active. I wonder how long that's going to take???