MM
Manfred M
1 reviews | Active since Sept 2016
31 Aug 2022, 09:07
Mail Avoidance, Agents errors/Ineptness and Application Run-around
I wish I could rate it worst than a single star! Both the "Telkom Call center agents" and the "field/store consultants" always confirmed that the 'change of my banking details has been done' but it was never changed. This caused the debit to fail, and when that happened I got charged 202.07 ZAR and get categorized as a bad payer. These resulted in the customer (me) failing credit vetting.
I have since asked for a clear explanation as to why I'm said to qualify for an S22 Ultra - Samsung at the store but would not qualify for a phone that's half the price online. EVEN THE NEWLY APPOINTED CEO LUNGA SIYO IS AVOIDING MY EMAILS. It's like all their values have gone into shambles!
One's loyalty can be put to a test but what does one have to do to pass these trials with Telkom? why do I have to suffer for the agent's ineptness, are these parts of the service agreement?
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Manfred M's updateReviewer Update
31 Aug 2022, 09:34THE FIRST SHALLOW ANSWERED MAIL . INEPTNESS !!!!!
From: Manfred Mbedzi
Sent: Thursday, 11 August 2022 15:54
To: Lunga Siyo (LM) <***>; Serame Taukobong (S) <***>; Lunga Siyo (LM) <***>
Subject: Contract: Overbilling, Agents errors/Ineptness and Application Run-around EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe. Att: Lunga Siyo
Hope you're well and safe.
Sir, it had been 3 months since I started requesting for my banking details to be changed. Both the "Telkom Call center agents" and the "field/store consultants" always confirm that the 'change has been done' but it's never changed. This causes the debit to fail, and when that happens I get charged 202.07 ZAR and get categorized as a bad payer. I have called to ask for these charges to be reversed as it was never my fault that the system was not updated (They all say it is impossible, please tell me why?). Attached are the emails sent to each Agent/Consultant.
After logging yet another query with the call center, (as attached), last Saturday, I went to Telkom Mall of Africa to add a device to the contract that I had, I was told that I do not qualify for the phone I needed as I am not in good standing with Telkom. The sales consultant there told me that I can only take the cheapest deal as a result of their "in-house credit check". I ended up taking the contract because I needed a phone to use.
On Tuesday,09th August, I received these SMSs:"Telkom SA: Dear customer,Your case no ***7 is resolved. Please call 081180 for Telkom Mobile-related queries and 10210 for Telkom Services and Products-related queries.
Please do not reply to this SMS."and"TelkomSA: Dear Customer,Fault Reference ***9 has been closed.Please do not reply to this SMS." Under the impression that all was resolved, I then logged into the website to order the deal below, a consultant called me and told me to go to the store for a manual credit check. I went to the store, and they told me that this deal is only available online, I then app**** online again and I was again told to go to the store (the run-around repeats itself)
From: Manfred Mbedzi
Sent: Thursday, 11 August 2022 15:54
To: Lunga Siyo (LM) <***>; Serame Taukobong (S) <***>; Lunga Siyo (LM) <***>
Subject: Contract: Overbilling, Agents errors/Ineptness and Application Run-around EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe. Att: Lunga Siyo
Hope you're well and safe.
Sir, it had been 3 months since I started requesting for my banking details to be changed. Both the "Telkom Call center agents" and the "field/store consultants" always confirm that the 'change has been done' but it's never changed. This causes the debit to fail, and when that happens I get charged 202.07 ZAR and get categorized as a bad payer. I have called to ask for these charges to be reversed as it was never my fault that the system was not updated (They all say it is impossible, please tell me why?). Attached are the emails sent to each Agent/Consultant.
After logging yet another query with the call center, (as attached), last Saturday, I went to Telkom Mall of Africa to add a device to the contract that I had, I was told that I do not qualify for the phone I needed as I am not in good standing with Telkom. The sales consultant there told me that I can only take the cheapest deal as a result of their "in-house credit check". I ended up taking the contract because I needed a phone to use.
On Tuesday,09th August, I received these SMSs:"Telkom SA: Dear customer,Your case no ***7 is resolved. Please call 081180 for Telkom Mobile-related queries and 10210 for Telkom Services and Products-related queries.
Please do not reply to this SMS."and"TelkomSA: Dear Customer,Fault Reference ***9 has been closed.Please do not reply to this SMS." Under the impression that all was resolved, I then logged into the website to order the deal below, a consultant called me and told me to go to the store for a manual credit check. I went to the store, and they told me that this deal is only available online, I then app**** online again and I was again told to go to the store (the run-around repeats itself)
MM
Manfred M's update31 Aug 2022, 09:34
Reviewer Update
THE FIRST SHALLOW ANSWERED MAIL . INEPTNESS !!!!!
From: Manfred Mbedzi
Sent: Thursday, 11 August 2022 15:54
To: Lunga Siyo (LM) <***>; Serame Taukobong (S) <***>; Lunga Siyo (LM) <***>
Subject: Contract: Overbilling, Agents errors/Ineptness and Application Run-around EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe. Att: Lunga Siyo
Hope you're well and safe.
Sir, it had been 3 months since I started requesting for my banking details to be changed. Both the "Telkom Call center agents" and the "field/store consultants" always confirm that the 'change has been done' but it's never changed. This causes the debit to fail, and when that happens I get charged 202.07 ZAR and get categorized as a bad payer. I have called to ask for these charges to be reversed as it was never my fault that the system was not updated (They all say it is impossible, please tell me why?). Attached are the emails sent to each Agent/Consultant.
After logging yet another query with the call center, (as attached), last Saturday, I went to Telkom Mall of Africa to add a device to the contract that I had, I was told that I do not qualify for the phone I needed as I am not in good standing with Telkom. The sales consultant there told me that I can only take the cheapest deal as a result of their "in-house credit check". I ended up taking the contract because I needed a phone to use.
On Tuesday,09th August, I received these SMSs:"Telkom SA: Dear customer,Your case no ***7 is resolved. Please call 081180 for Telkom Mobile-related queries and 10210 for Telkom Services and Products-related queries.
Please do not reply to this SMS."and"TelkomSA: Dear Customer,Fault Reference ***9 has been closed.Please do not reply to this SMS." Under the impression that all was resolved, I then logged into the website to order the deal below, a consultant called me and told me to go to the store for a manual credit check. I went to the store, and they told me that this deal is only available online, I then app**** online again and I was again told to go to the store (the run-around repeats itself)
From: Manfred Mbedzi
Sent: Thursday, 11 August 2022 15:54
To: Lunga Siyo (LM) <***>; Serame Taukobong (S) <***>; Lunga Siyo (LM) <***>
Subject: Contract: Overbilling, Agents errors/Ineptness and Application Run-around EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe. Att: Lunga Siyo
Hope you're well and safe.
Sir, it had been 3 months since I started requesting for my banking details to be changed. Both the "Telkom Call center agents" and the "field/store consultants" always confirm that the 'change has been done' but it's never changed. This causes the debit to fail, and when that happens I get charged 202.07 ZAR and get categorized as a bad payer. I have called to ask for these charges to be reversed as it was never my fault that the system was not updated (They all say it is impossible, please tell me why?). Attached are the emails sent to each Agent/Consultant.
After logging yet another query with the call center, (as attached), last Saturday, I went to Telkom Mall of Africa to add a device to the contract that I had, I was told that I do not qualify for the phone I needed as I am not in good standing with Telkom. The sales consultant there told me that I can only take the cheapest deal as a result of their "in-house credit check". I ended up taking the contract because I needed a phone to use.
On Tuesday,09th August, I received these SMSs:"Telkom SA: Dear customer,Your case no ***7 is resolved. Please call 081180 for Telkom Mobile-related queries and 10210 for Telkom Services and Products-related queries.
Please do not reply to this SMS."and"TelkomSA: Dear Customer,Fault Reference ***9 has been closed.Please do not reply to this SMS." Under the impression that all was resolved, I then logged into the website to order the deal below, a consultant called me and told me to go to the store for a manual credit check. I went to the store, and they told me that this deal is only available online, I then app**** online again and I was again told to go to the store (the run-around repeats itself)