Made us feel like **********!

Hi everyone reading,

So 2 weeks ago me and my mother went to get myself a contract phone at Telkom Express Paarl mall. The lovely guy who helped us asked all our documents to see if she would qualify for a contract. So she did and we had to wait for the phone to arrive from another branch in Canal walk to proceed with contract. The phone came on the Monday and we went back to finish the contract. This past Sunday, I drove to the shop and couldn't receive any messages, couldn't place any calls as i was away from wifi at home. My Line was blocked. I phoned in and spoke to the guy who helped us and he said my mother should come in to check what seems to be the issue. We went in and he saw that some lady in management in that specific department suspended the line, because of her suspicion of *****. Not stating what her issue was with the documents submitted. I used to work at Telkom, the same store where we went to get the contract. I know how important it is for the documents to be legit and up to standards, so the guy couldn't explain what was wrong with the documents submitted. We, up till now don't know what seems to be the issue with documents as we followed all instructions properly, credit vetting was done and she qualified. She gave her legit pay slip, I don't know what's wrong with it, she gave her bank statements sent from her banking app, I don't know how she can **** that. She gave her proof of address and ID document in store, not online. They even took her finger print to see if she is who she says she is. Now we have to go to a Police station to get an affidavit for proof of address, she has to ask her work to give a different proof of income to proof what she earns because we don't know what's wrong with the pay slip given. She has to go back to the store again with her ID and then send her bank statements again which costs money. Line is now suspended, she didn't even get a chance to make her first payment and when it's due she'll be expected to pay full amount regardless of suspension, which no one notified us about with what seems to be outstanding or wrong with documents. This service is poor and ridiculous and made us feel like **********. If she missed payments and **** about who she is it would have been a different story but I mean come on. She qualified and gave her documents as requested and did credit vetting and everything she had to. What's your issue? I used to not understand when I used to hear complaints of customers about Telkom until I became a customer. I'm writing this review on behalf of my mother who's the customer and myself who uses the phone she got which makes me a customer as well. We should've just gone to another service provider... I get that you're careful but making people feel like they're ********** and switching off lines without notifying, soema netso? Oh no!