Made up charges

I have cancelled my contracts in November 2020.

Telkom then charged me for data which was suspended. They then advised that they will correct it and send a new invoice. This was only done in March 2022.

Because it went to my spam folder, I only received it in May 2022 and paid it in July 2022.

I realized I made and overpayment and immediately called telkom to correct and actioned a refund and once the amount reflects it will be refunded.

In October 2022 I contacted telkom to follow up, only to find out the payment was not even acknowledged and I had to send proof of payment etc again. Once the funds were allocated, Telkom made up these funds transfer journals to delete the credit off my account and not refund me.

It's November and it is constantly being emailed to a manager to be escalated.

I am at the point where the only way to actually get answers out is to start ranting and raving at there's stores