Made to wait over an hour only to be turned away

On Friday I app**** for a new cellular contract at Telkom Direct Stellenbosch, but they were out of stock of the particular phone (Huawei P8 Lite), which was understandably not their fault. They said they would call me on Monday, which they did, to tell me that they still didn't have stock. I then told the operator that I would try the branch in Canal Walk since I work within walking distance of it, and was told that they could continue the procedure if they did.<br> <br> I arrived there to find a long crawling queue attended by three sluggish employees, and not a single floor salesperson despite several curious customers walking around the devices on display. All I wanted to do was find out whether they had stock, which would only have taken about 30 seconds, but I was told to get in line anyway. I was fine with that, because I was looking forward to having the phone. After waiting for over an hour, I was told that they do not have stock. That would have been acceptable had they told me immediately, but the fact that I wasted my entire lunch break standing in line for nothing but a smug-faced \Sorry for the inconvenience