Made Payment with wrong ref, NO ASSISTANCE from Telkom to right this wrong!

I was paid late in October, I normally get paid on the 25th however in October I was paid on the 26th and I called Telkom to notify them of this and I asked if they will run the debit again, to which they stated that I would need to make payment via EFT. I made the payment on the 26th October however I used the wrong reference number. I have called on numerous times, to which I was told that I needed to send through the proof of payment, which I did. After sending the proof of payment, I was still receiving sms's stating that I was arrears with the account. I received a sms today stating that my account is blocked. Telkom was contacted again and I was asked to send the proof of payment again. I sent the email to ********** I am so sick and tired of trying to get this money allocated to my account and as much as I used the wrong Ref number, I have been trying rectify this to which I have received no help or assistance from Telkom. The reference I used was ********** 030. I was told that I was supposed to use, EFT Ref No ********** ********** 35030. Can someone that knows what they are doing contact me so that I can get this sorted out!