Made payment via CC and they cancelled my order!!

I made a payment via cc. Your online system send me an email confirming payment with a reference number. This afternoon I received sms that my order has been cancelled. I have called your 10213 number so many times and held on with the call for more than 30 min these past 2 weeks to get them to place an order. When I spoke to a lady the last time she told me the previous people didn't place my order. So she did it. This afternoon it was cancelled because although I have made the payment via cc, its still not showing on your system although I received an email and the payment is reflecting online in my accounts as a past payment. So I called again and held on for someone to answer today and after 32min I put the phone down as no one answers. Tried to get help on your chat line and the people there just don't want to help. They are lazy and if you ask them something they just refer you to 10213 or 10210. Why do you have a chat ????? Pathetic!! She said I have to now wait 3 days and then call again 10213 and again wait for how long until someone actually answers the phone.... Im so sick and tired of struggling with Telkom and their service.