Made me wait almost two hours and can't help

I went to east gate Telkom on the 6 November 2015. I enquirer if they have stock of the iPad mini 3 gold. The lady said yes and that I must sit and wait in the queue. Another lady then asked me to fill some forms and I showed her the deal that I wanted in the Telkom brochure. She said that another lady will assist me. The next lady took my details and even did the swim swop because I'm an existing customer. After doing all the paper work and me sitting for one hour forty five minutes she tells me that she can't give me the device because it's not on their system. But I tell her that it's on the brochure that they handing out at the door. She say sorry I must leave and try in December. Speak to the manager who just came back from Edgar's shopping and her breakfast delivered from mug and bean and her face like a bulldog just tell me there is nothing they can do. I must leave. If thou she has the stock there. Is this how to treat a customer of over ten years. I have been to two other branches before east gate and they had no stock. If Telkom does not want my business please let me know. Utterly disgusting Wonder if anyone will reply to this or contact me. Surprise me