Made me Take off work and they tell me "i was not suppose to receive the confirmation !!!"

I was very excited when i called in to telkom to get a 10 mb uncapped service installed. The first attempt the guy i spoke to confirmed that that someone will contact me to arrange for a tech to come to my house, i thought " great stuff", two days later....nothing.

I called back to to follow up, spoke to a Harison, he told me that my account was not created. We went through the whole loading process again and he assisted with loading it correctly this time.He advised it would 14 working days for them to come out. He advised i would be getting an sms with the installation details, which i did, it was for the 18/08 and it said it was scheduled and if it was an inconvenient time i should logon on to telkom and reschedule. I rescheduled it for today 24/08 and got an sms confirming my appointment with a reference number.

I took leave because the sms stated they require a full day. The Day has arrived and 2 hours pass and nothing, i call in the lady says to me the Tech was never scheduled because they never accepted the booking, because it was never assigned how was this possible, i have confirmation, no she will cal me back. 30 mins go past and no one called me back. We call again and this time they advise me the sms was sent incorrectly to me and i was never supposed to receive the confirmation because My "line" was allocated to someone else. They advised me they cant tell me when someone can come out, i took of from my freaking job to get this sorted and im still without internet.

i think i might consider moving to someone else, because if the service is starting out like this than i dont know....FFS!!! now they say they cant help me on saturdays....like i have time to take off from work all willy nilly....***....