Made a request for cancellation as there's no network coverage in my area, Telkom is refusing to cancell my contract.

During the month of March 2017, I took a mobile internet package with Telkom and the contract was done telephonically. I was informed that there 4G Network coverage in my area which is Fleurhof (Roodepoort) only to found that there no network coverage and it was a mission for me to access internet at my home.

As a result I stopped using the device in July 2017 and subsequent to that I then requested the contract to be cancelled on the 1st of September 2017 and the cancellation form was also sent to Telkom and acknowledgement email was sent to me with the case number.

I waited 21 days and to date my contract is still not cancelled and in the meantime the keep debiting my account in a process for device I'm not using. I was informed that my contract will be cancelled once the device has been collected from me, and even today no one has been sent to collect the device.

Numerous times I've ask to speak to a Team Leader or Manager and always they are busy and can't come to the phone. Bad service from Telkom