Made a complete mess of instructions and account

Instructions and relevant documents were submitted to change the name of the account holder on a specific date and upgrade the ADSL line. In spite of several emails and issuing clear instructions with each one, they have changed only the surname, not the full name, upgraded the ADSL line on 24 October instead of 30 November, and charged the current owner for the difference.<br> No-one is responding to emails (not even management). <br> Appalling service Telkom. !!!