Mad costomer

I upgraded my contract online on the 4th of October 2021, the consultant who contacted me to finish the deal told me that for insurance I can go to the store to get it activated but today to my surprise when I went to the store in benoni I was told that they can't give me. Insurance because the 7days has passed that I can activate the insurance. I explained to them that the consultant never mentioned 7 days to me. Problem no 2,my previous contract was a top up, when she explained the tnc to me she said my contract is still on top up, today I'm unable to load airtime. I called the call center and I'm told my contract is on an "openline" contract. Someone must explain and fix this because I'm not going to be on an openline contract. I've been with telkom for many years and this is unacceptable