JR
Julian R

1 reviews | Active since Apr 2012

27 Dec 2016, 22:09

Macbook Air Stock

<p>I went in to my closest Telkom store ( mall of the north branch limpopo polokwane ) to upgrade my contract to a Macbook Air 36 month contract, I was told that I would be put on a long waiting list as stock is not available due to lack of demand from client, that a previous customer waited up to 6 weeks and still did not receive his macbook Air, and decided to instead take a different contract...my problem with this is how can there be a lack in stock due to low demand, yet there is a waiting list for the macbook Air??? Why is Telkom advertising products it knows it will not be able to provide to clients? Is this not ********* drawing a client in with the promise of one product only to leave the client frustrated after 6 weeks and then have the client settle for something he/she did not want in the first place? I'm still waiting for stock to reach the polokwane mall of the north branch, I even got laughed at when I asked for the macbook Air. Is this how Telkom operates and treats clients? I would like to know why it takes so long to get stock? Because telling a client there's no stock due to lack of demand but there's a waiting list for the product is just plain insanity!</p>

0
Replies (2)
Telkom
Telkom's reply28 Dec 2016, 08:48
Official

Good day Julian,

Please note that your query has been sent to our Supply Chain Team for further assistance; feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

JR
Julian R's update04 Jan 2017, 12:04
Reviewer Update

I have not received any feedback apart from a call from ********** 230 asking me if I still want the macbook air. I have called the number back but with no success, I have called the call centre and every time I get told someone else needs to help me and then that person can't help me either.
This is completely unprofessional and just plain pathetic service from telkom, I've requested for stock to be ordered on the 3rd of December 2016 in the telkom store itself.
a month later and still no reply. I've sent emails to ********** and still nothing.

Is this service delivery? Is this how telkom treats pre-excisting clients? If so I'll gladly cancel my contract upgrade and other services from telkom.