Lying to get sales

I was on a 10 meg Fibre line which was running perfectly. I received a call from Mzukisi Fana - ********** at Telkom saying if I upgraded to a 20 meg line my account would remain the same cost which I was paying and no more. I eventually agreed to this after asking numerous times that this would indeed be the same amount but yet since I upgraded my account has been R350 more and now R150 more. He did not mention that VAT would still be added on and this includes no calls as it did before. It is extremely ********* to lie to people to get a sale.

I have phoned numerous times to complain and try get an explanation but just get transferred from one department to the next with no resolve. Apparently the calls being recorded is of no help because your staff just act ********. You cannot even get reference numbers for the calls you make anymore and most of the time your 10210 lines don't even work.

Worst of all is that I have had problems with the 20 meg line since I upgraded it. it runs worse than the 10 meg line and I cant seem to get Telkom to resolve that either. It seems as though Telkom likes to make it as difficult as possible to log disputes, log complaints and downgrade packages. As soon as my contract is up I will discontinue using Telkom because of your lies and bad service.

Ironic is that I receive this email from Fana but yet since he got his sale he no longer bothers to reply.

Good day I hope that this email finds you well. This is per our conversation, here is my email address to ensure a good after service. Regards Mzukisi