Lying to customers

On Thursday morning the 5th our internet wen't off. They told us we exceeded our limit and if we would pay now it will be back on within 48hours. We paid the amount owed at around 09:00 and now it Saturday afternoon 48+ hours later. Called customer care, who works till 12:00.No response. So now money waisted for 3 days internet...and will probible only, maybe be done Monday. 4 days wasted. Lying to customers is really patehic, on the call centre options within 48 hours, andwprk till 12 on Saturdays.No excuse for this bad service. Taking advantage of people is pathetic. I have never had this bad service from other ISPs.