Lying to customers!!!!!

To start with I placed my landline order at the Clearwater Mall store, for a line as well as ADSL. This was on 7 July 2015. When I called the branch they NEVER awnser the calls this was to follow up on my order. Then I called 10210 they said that there is no record of my order. I then went to the store on 10 July to get my paperwork back so that I can apply for the line via the call centre as they said this was much quicker this way.....Yeah Right!!!!!! So on 11 July i app**** for the line via 10210. They said i must pay a deposit which i did the very next day!!! On 17 July 10210 could not tell me when installtion will find place. But eventually in the afternoon i got a sms saying that installation will find place on 21 July. Then a few minutes later it said on 22 July installation will find place and to reply @yes if this is convenient which I did. On 23 July i phoned to find out why the technician did not come out. They said there was a problem with the cables but the technician is coming but till today no technician.has not arrived and Thabiso in the Springs call centre was not of help after i was told earlier today the technician is on his way. Thabiso insisted that he is not!!