<p>Since I logged by order for a landline with Telkom I spoke to the Technician asigned to my area twice. The first time he called me to schedule the appointment and the second time I called him to follow up on my order, after he said a supervisior would be sent out to my area.</p> <p>Two weeks later. I have received three phone calls from Telkom's call centre, stating that the Technician was at my house last week and Tuesday (on the public holiday) and I never answered his call. According to the Call Centre Agents he has called me numerous times, yet I only have one call received from his number.</p> <p> </p> <p>Upon asking if I could get another Technician assigned to my order, I just get told he is assigned to my area. I don't understand why after telling them numerous times that this Technician is lying that they still continue to phone saying that his trying to call me. Surely they should have the infrastructure to track his calls to clients and why am I not getting notified about the status of my order? This is becoming very frustrating </p>
Hi Mel Moses,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Mel Moses,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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