LA
Luke A

1 reviews | Active since Jul 2015

10 Jan 2016, 13:33

LYING DOGS - 3rd month in a row overbilling

I'm totally ****ed at these filthy *****. In fact we should have the right to sue them for ******ion or *****. <br> I signed up for Telkom ADSL a few moths ago and by their policy was forced to take a land line option as per the way their service works.<br> <br> i was sold the internet telephonically and was guaranteed that i would not pay a cent more. a month or so later i upgraded the line speed and again on the call made sure that i would never pay more than the new amount. i then upgraded again and confirmed my max bill as per their advert.<br> <br> Not since day 1 in six months have they billed me correctly. in fact im almost paying a double bill every month. after complaining i received an sms of a credit amount which should reflect on my new invoice. i look at my latest invoice and they have not reflected the credit nor have they reflected my last payment even though theit \past payments"option shows the amount and date paid. now i have been over billed again and if i dont pay they will cut me off and charge me a ridiculous 213 reconnection fee when they get heads *****ed on properly.<br> <br> im almost sure that this is happening to many more people.<br> """

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Replies (1)
Telkom
Telkom's reply10 Jan 2016, 14:48
Official
Hello lukemab,

A very good day to you!

It saddens us to read what you have been subjected to.

Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.

Your social media reference number is SM185546.

Regards,
Joshua
Telkom Social Media Team