1 reviews | Active since Sept 2013
Lying Customer Care Agents
<p>I feel very upset by the fact that Customer Care agents are able to lie to customers without consequence. A feeble apology without meaning is all we are offered. </p> <p> </p> <p>I had lost my job last year and my account was in arears. So I got a new job this year, saved and paid me bill in full. Before doing this, I was told by more than one agent that as soon as 72 hours passes my account will be active. I was told to email my Proof of Payment which I did. Another agent then said that Telkom no longer accepts Proof of Payment and I will have to wait until the money clears. I spoke to another agent who said that as soon they can see the payment, my accounts will be active.</p> <p> </p> <p>In all of this, Telkom had suspended my PREPAID number too. I had called to report my phone ****** and to block the Sim Card as per RICA instructions. I was told that nothing can be done as my number was being witheld by Telkom due to non payment. Having moved to a new town, I lost the contact details of many people and people can no longer get hold of me. Not everyone uses social media.</p> <p> </p> <p>So after making payment, I was then told today (after 72 hours) that it actually will take Telkom a month. So here I am, having been **** to again.</p> <p> </p> <p>I would suggest NOT to use the "Chat"function on the Telkom website. Today, after being told I must wait for a month, before I could even copy the conversation, the agent closed the chat hurridly. I had asked her to confirm that these chats are saved by their system, although she said yes I am very unsure.</p> <p> </p> <p>All I want is for Telkom to tell me what can be done because I was misled and nobody apparently cares. I know I am one of millions of customers but for me its very important. Even if I can just get my 074 number back as that was prepaid.</p> <p> </p> <p>I know nobody will respond to this because clearly Telkom does not really care much about us regular people. I would warn people to always have everything in writing when dealing with Telkom and to double check a few times because even the agents who are meant to know things do not really know much or care much.</p>
Hello TKDBN
We sorry for the inconvenience caused.
Your query has been sent to our mobile team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello TKDBN
We sorry for the inconvenience caused.
Your query has been sent to our mobile team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen,
ASSs stated above:
"All I want is for Telkom to tell me what can be done because I was misled and nobody apparently cares. I know I am one of millions of customers but for me its very important. Even if I can just get my 074 number back as that was prepaid."
Can I please have an answer to that question. After speaking to all these agents and nobody being able to be honest, I do not have much faith or confidence in calling to track this case and to speak to YET another agent.
Please advise as to how long it will take for me have my account active. As that is what this all about. The inconvenience of being **** to unfortunately is not something one can easliy put aside.
Regards
Tisa
Hi Noleen,
ASSs stated above:
"All I want is for Telkom to tell me what can be done because I was misled and nobody apparently cares. I know I am one of millions of customers but for me its very important. Even if I can just get my 074 number back as that was prepaid."
Can I please have an answer to that question. After speaking to all these agents and nobody being able to be honest, I do not have much faith or confidence in calling to track this case and to speak to YET another agent.
Please advise as to how long it will take for me have my account active. As that is what this all about. The inconvenience of being **** to unfortunately is not something one can easliy put aside.
Regards
Tisa
Suprisingly no agent could pick this reference number up and nobody has bothered to contact me. Like I said before, Telkom does not know what customer care is. And are quite happy to pass the buck. Its not a free service. So now that I have to beg for my number back seems absurd. Be assured, as soon as its back, I am porting to a network that actually cares. And is honest.
Suprisingly no agent could pick this reference number up and nobody has bothered to contact me. Like I said before, Telkom does not know what customer care is. And are quite happy to pass the buck. Its not a free service. So now that I have to beg for my number back seems absurd. Be assured, as soon as its back, I am porting to a network that actually cares. And is honest.
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
2:33:17 PM You: Hello?
2:33:36 PM You: It was already assigned to some back office over a week ago
2:33:44 PM You: So now all I want is feedback
2:33:53 PM You: Or the person I can contact myself
2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case.
2:34:36 PM You: Is anyone there?
2:34:44 PM You: When
2:34:48 PM You: I was told 72 hours
2:34:53 PM You: It has been way over 72 hours
2:35:02 PM You: So who can I contact?
2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback.
2:35:19 PM You: No
2:35:26 PM You: You just said 72 hours above
2:35:34 PM You: And I was told 72 hours a week ago
2:35:45 PM You: So do I just wait until someone decided to contact me?
2:35:55 PMThapelo Carlo: To be assigned to someone thats correct.
2:36:20 PM You: No
2:36:26 PM You: I already logged this
2:36:29 PM You: Over a week ago
2:36:38 PM You: So was not over 72 hours?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
2:33:17 PM You: Hello?
2:33:36 PM You: It was already assigned to some back office over a week ago
2:33:44 PM You: So now all I want is feedback
2:33:53 PM You: Or the person I can contact myself
2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case.
2:34:36 PM You: Is anyone there?
2:34:44 PM You: When
2:34:48 PM You: I was told 72 hours
2:34:53 PM You: It has been way over 72 hours
2:35:02 PM You: So who can I contact?
2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback.
2:35:19 PM You: No
2:35:26 PM You: You just said 72 hours above
2:35:34 PM You: And I was told 72 hours a week ago
2:35:45 PM You: So do I just wait until someone decided to contact me?
2:35:55 PMThapelo Carlo: To be assigned to someone thats correct.
2:36:20 PM You: No
2:36:26 PM You: I already logged this
2:36:29 PM You: Over a week ago
2:36:38 PM You: So was not over 72 hours?
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
2:33:17 PM You: Hello?
2:33:36 PM You: It was already assigned to some back office over a week ago
2:33:44 PM You: So now all I want is feedback
2:33:53 PM You: Or the person I can contact myself
2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case.
2:34:36 PM You: Is anyone there?
2:34:44 PM You: When
2:34:48 PM You: I was told 72 hours
2:34:53 PM You: It has been way over 72 hours
2:35:02 PM You: So who can I contact?
2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback.
2:35:19 PM You: No
2:35:26 PM You: You just said 72 hours above
2:35:34 PM You: And I was told 72 hours a week ago
2:35:45 PM You: So do I just wait until someone decided to contact me?
2:35:55 PMThapelo Carlo: To be assigned to someone thats correct.
2:36:20 PM You: No
2:36:26 PM You: I already logged this
2:36:29 PM You: Over a week ago
2:36:38 PM You: So was not over 72 hours?
2:37:33 PMThapelo Carlo: They are still investigating Tisankhe.
2:37:58 PM You: Investigating what
2:38:04 PM You: 72 hours has passed
2:38:11 PM You: Who can I contact directly
2:38:24 PM You: Its been over 72 hours
2:38:34 PM You: and you are unable to tell me much
2:38:47 PMThapelo Carlo: Kindly dail 081180.
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Thapelo Carlo Mogotlane
2:15:39 PM You: Hi there
2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you?
2:15:50 PM You: I want to find out when my account will be activated
2:15:58 PM You: my number is **********
2:16:10 PM You: 1. ID: ********** 363081
2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban
2:16:45 PM You: Alternative Number : **********
2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe
2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract.
2:18:39 PM You: Existing
2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
2:19:20 PM You: I just told you all of that
2:19:21 PM You: Above
2:19:28 PM You: Did you not see it????????
2:20:32 PM You: I emailed proof of payment last week. When will my line be active
2:20:44 PM You: reference number : AI **********
2:22:00 PM You: Hello
2:22:05 PM You: Is anyone there???
2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query.
2:22:31 PM You: I obviously gave you a mobile number
2:22:42 PM You: And I selected mobile before this chat
2:23:04 PM You: Can you tell me when my line will be activated
2:23:16 PM You: I do not have a landline
2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required.
2:23:40 PM You: ok
2:26:19 PMThapelo Carlo: Kindly select the call me back option.
2:26:37 PM You: I cannot
2:26:41 PM You: I have bad network
2:26:50 PM You: Thats why I chose the Chat
2:26:56 PM You: And not the call me
2:27:04 PM You: Please tell me when my line will be activated
2:27:11 PM You: As per my original query
2:27:13 PM You: Thanks
2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me.
2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated
2:28:21 PM You: I am sure my details suffice
2:28:33 PM You: Thats all I really want to know......
2:28:51 PM You: As its been over 72 hours as I was advised
2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case.
2:31:09 PM You: No
2:31:14 PM You: There were queries before
2:31:25 PM You: Look....I am growing very impatient here
2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please.
2:31:32 PM You: Whats the status of my account>?
2:31:39 PM You: No
2:31:48 PM You: It was logged over 72 hours ago
2:31:51 PM You: The query
2:31:58 PM You: Its been over a week
2:32:10 PM You: Are you saying that in over a week nothing was done?
2:33:17 PM You: Hello?
2:33:36 PM You: It was already assigned to some back office over a week ago
2:33:44 PM You: So now all I want is feedback
2:33:53 PM You: Or the person I can contact myself
2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case.
2:34:36 PM You: Is anyone there?
2:34:44 PM You: When
2:34:48 PM You: I was told 72 hours
2:34:53 PM You: It has been way over 72 hours
2:35:02 PM You: So who can I contact?
2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback.
2:35:19 PM You: No
2:35:26 PM You: You just said 72 hours above
2:35:34 PM You: And I was told 72 hours a week ago
2:35:45 PM You: So do I just wait until someone decided to contact me?
2:35:55 PMThapelo Carlo: To be assigned to someone thats correct.
2:36:20 PM You: No
2:36:26 PM You: I already logged this
2:36:29 PM You: Over a week ago
2:36:38 PM You: So was not over 72 hours?
2:37:33 PMThapelo Carlo: They are still investigating Tisankhe.
2:37:58 PM You: Investigating what
2:38:04 PM You: 72 hours has passed
2:38:11 PM You: Who can I contact directly
2:38:24 PM You: Its been over 72 hours
2:38:34 PM You: and you are unable to tell me much
2:38:47 PMThapelo Carlo: Kindly dail 081180.
I am now logging a formal cmplaint with the National Consumer Commission about this matter. Maybe they will be able to get a response as apparently until today, your agents are still not capable of being honest.
I am now logging a formal cmplaint with the National Consumer Commission about this matter. Maybe they will be able to get a response as apparently until today, your agents are still not capable of being honest.
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Abbort Shirindza
2:05:16 PM) Abbort> Thank you for contacting Telkom mobile, you’re chatting to Abbort, how may I assist you?
2:05:24 PM) (u'Tisa Kapwata Kapwata',)> Hi
2:05:36 PM) (u'Tisa Kapwata Kapwata',)> My ID Number : ***0811
2:05:38 PM) (u'Tisa Kapwata Kapwata',)> 081
2:05:40 PM) (u'Tisa Kapwata Kapwata',)> at the end
2:05:59 PM) (u'Tisa Kapwata Kapwata',)> my address: 2 iris court, 39 walton place, 145 queenmary avenue, durban
2:06:08 PM) (u'Tisa Kapwata Kapwata',)> my alt number is **********
2:06:14 PM) Abbort> Hi Tisa, How can I be of assistance to you today?
2:06:22 PM) (u'Tisa Kapwata Kapwata',)> I want to find out how far the process is to get my phone numbers back
2:06:31 PM) (u'Tisa Kapwata Kapwata',)> I paid and sent POP on 5 July 2016
2:06:53 PM) (u'Tisa Kapwata Kapwata',)> Actually on 1 July 2016
2:06:55 PM) (u'Tisa Kapwata Kapwata',)> to ********** />2:07:23 PM) Abbort> Thank you for your query let me just get the relevant info for you, do you mind holding for me?
2:07:33 PM) (u'Tisa Kapwata Kapwata',)> I recieved this message on Hello Peter:
2:07:42 PM) (u'Tisa Kapwata Kapwata',)> on 5 july 2016
2:08:20 PM) (u'Tisa Kapwata Kapwata',)> I recieved this message yesterday on Facebook from Telkom: hi Tisa sorry for the delay, we will assign an agent to follow up on your behalf. ^TS
2:08:35 PM) Abbort> Thank you for your query let me just get the relevant info for you, do you mind holding for me?
2:09:12 PM) (u'Tisa Kapwata Kapwata',)> ok
2:11:09 PM) (u'Tisa Kapwata Kapwata',)> Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. You are currently being assisted by Thapelo Carlo Mogotlane 2:15:39 PM You: Hi there 2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you? 2:15:50 PM You: I want to find out when my account will be activated 2:15:58 PM You: my number is ********** 2:16:10 PM You: 1. ID: ********** 363081 2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban 2:16:45 PM You: Alternative Number : ********** 2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe 2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract. 2:18:39 PM You: Existing 2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following. 1
2:11:57 PM) (u'Tisa Kapwata Kapwata',)> 1. I.D/passport number 2. Residential / Billing Address 3. Alternative number 2:19:20 PM You: I just told you all of that 2:19:21 PM You: Above 2:19:28 PM You: Did you not see it???????? 2:20:32 PM You: I emailed proof of payment last week. When will my line be active 2:20:44 PM You: reference number : AI ********** 2:22:00 PM You: Hello 2:22:05 PM You: Is anyone there??? 2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query. 2:22:31 PM You: I obviously gave you a mobile number 2:22:42 PM You: And I selected mobile before this chat 2:23:04 PM You: Can you tell me when my line will be activated 2:23:16 PM You: I do not have a landline 2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required. 2:23:40 PM You: ok
2:12:31 PM) (u'Tisa Kapwata Kapwata',)> 2:26:19 PMThapelo Carlo: Kindly select the call me back option. 2:26:37 PM You: I cannot 2:26:41 PM You: I have bad network 2:26:50 PM You: Thats why I chose the Chat 2:26:56 PM You: And not the call me 2:27:04 PM You: Please tell me when my line will be activated 2:27:11 PM You: As per my original query 2:27:13 PM You: Thanks 2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me. 2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated 2:28:21 PM You: I am sure my details suffice 2:28:33 PM You: Thats all I really want to know...... 2:28:51 PM You: As its been over 72 hours as I was advised
2:12:45 PM) (u'Tisa Kapwata Kapwata',)> 2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case. 2:31:09 PM You: No 2:31:14 PM You: There were queries before 2:31:25 PM You: Look....I am growing very impatient here 2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please. 2:31:32 PM You: Whats the status of my account>? 2:31:39 PM You: No 2:31:48 PM You: It was logged over 72 hours ago 2:31:51 PM You: The query 2:31:58 PM You: Its been over a week 2:32:10 PM You: Are you saying that in over a week nothing was done? 2:33:17 PM You: Hello? 2:33:36 PM You: It was already assigned to some back office over a week ago 2:33:44 PM You: So now all I want is feedback 2:33:53 PM You: Or the person I can contact myself
2:12:57 PM) (u'Tisa Kapwata Kapwata',)> 2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case. 2:34:36 PM You: Is anyone there? 2:34:44 PM You: When 2:34:48 PM You: I was told 72 hours 2:34:53 PM You: It has been way over 72 hours 2:35:02 PM You: So who can I contact? 2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback. 2:35:19 PM You: No 2:35:26 PM You: You just said 72 hours above 2:35:34 PM You: And I was told 72 hours a week ago
2:13:07 PM) (u'Tisa Kapwata Kapwata',)> 2:35:45 PM You: So do I just wait until someone decided to contact me? 2:35:55 PMThapelo Carlo: To be assigned to someone thats correct. 2:36:20 PM You: No 2:36:26 PM You: I already logged this 2:36:29 PM You: Over a week ago 2:36:38 PM You: So was not over 72 hours? 2:37:33 PMThapelo Carlo: They are still investigating Tisankhe. 2:37:58 PM You: Investigating what 2:38:04 PM You: 72 hours has passed 2:38:11 PM You: Who can I contact directly 2:38:24 PM You: Its been over 72 hours 2:38:34 PM You: and you are unable to tell me much 2:38:47 PMThapelo Carlo: Kindly dail 081180.
2:13:37 PM You: That was on 8 July 2016. Still awaiting a reply. I was now told my numbers were cancelled
2:13:44 PM You: by an agent over the phone
2:13:50 PM You: As they were inactive for 3 months
2:14:09 PM You: Which is a lie as my ***was active within three months'
2:19:53 PMAbbort: As per notes and feedback from the back office and that was attending your case, case number ********** 4 (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:19:53 PMAbbort: This number ( ********** 969) is active on prepaid.
2:19:53 PMAbbort: The case have since closed after attempts tfrom our back office team to contact you with regards to this feedback (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:20:49 PMAbbort: Are you still there?
2:21:33 PMAbbort: Are you still there Tisa?
2:22:23 PM You: hi
2:22:34 PM You: but i asked to be emailed
2:22:37 PM You: specifically
2:22:40 PM You: nobody emailed me
2:22:46 PM You: so how was this case closed?
2:22:58 PMAbbort: The case have since closed after attempts tfrom our back office team to contact you with regards to this feedback (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:23:16 PM You: I asked to be emailed
2:23:19 PM You: Not aclled
2:23:21 PM You: called
2:23:32 PM You: as I didnt have a number after my 074 was taken
2:23:35 PM You: Nobody emailed me
2:23:41 PM You: So how was this case closed?
2:23:53 PM You: Unless the request to be emailed was disregarded
2:24:02 PM You: And Telkom did as they saw fit.....
2:24:25 PM You: I mean Telkom suspended my prepaid number so I am unsure how they had tried to reach me. LOL
2:25:45 PM You: How can I get my ***number back
2:25:46 PMAbbort: They were trying to contact you on this number ********** 969.
2:25:51 PM You: They are mad
2:26:03 PM You: Thats the same number Telkom suspended
2:26:12 PM You: So why were they trying to contact me on it
2:26:20 PM You: 2, I had requested to be emailed communication
2:26:29 PMAbbort: This number is active on prepaid.
2:26:29 PM You: So why were they calling a suspended number
2:26:37 PM You: Who can I talk to about thos
2:26:38 PM You: this
2:26:48 PM You: Because this is now getting a bit much for me
2:27:06 PMAbbort: This number ( ********** 969) is active on prepaid.
2:28:52 PM You: ok
2:28:59 PM You: It wasnt
2:29:05 PM You: I was told it was suspended
2:29:07 PM You: weeks ago
2:29:14 PM You: so when was it reactivated>
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Abbort Shirindza
2:05:16 PM) Abbort> Thank you for contacting Telkom mobile, you’re chatting to Abbort, how may I assist you?
2:05:24 PM) (u'Tisa Kapwata Kapwata',)> Hi
2:05:36 PM) (u'Tisa Kapwata Kapwata',)> My ID Number : ***0811
2:05:38 PM) (u'Tisa Kapwata Kapwata',)> 081
2:05:40 PM) (u'Tisa Kapwata Kapwata',)> at the end
2:05:59 PM) (u'Tisa Kapwata Kapwata',)> my address: 2 iris court, 39 walton place, 145 queenmary avenue, durban
2:06:08 PM) (u'Tisa Kapwata Kapwata',)> my alt number is **********
2:06:14 PM) Abbort> Hi Tisa, How can I be of assistance to you today?
2:06:22 PM) (u'Tisa Kapwata Kapwata',)> I want to find out how far the process is to get my phone numbers back
2:06:31 PM) (u'Tisa Kapwata Kapwata',)> I paid and sent POP on 5 July 2016
2:06:53 PM) (u'Tisa Kapwata Kapwata',)> Actually on 1 July 2016
2:06:55 PM) (u'Tisa Kapwata Kapwata',)> to ********** />2:07:23 PM) Abbort> Thank you for your query let me just get the relevant info for you, do you mind holding for me?
2:07:33 PM) (u'Tisa Kapwata Kapwata',)> I recieved this message on Hello Peter:
2:07:42 PM) (u'Tisa Kapwata Kapwata',)> on 5 july 2016
2:08:20 PM) (u'Tisa Kapwata Kapwata',)> I recieved this message yesterday on Facebook from Telkom: hi Tisa sorry for the delay, we will assign an agent to follow up on your behalf. ^TS
2:08:35 PM) Abbort> Thank you for your query let me just get the relevant info for you, do you mind holding for me?
2:09:12 PM) (u'Tisa Kapwata Kapwata',)> ok
2:11:09 PM) (u'Tisa Kapwata Kapwata',)> Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. You are currently being assisted by Thapelo Carlo Mogotlane 2:15:39 PM You: Hi there 2:15:44 PMThapelo Carlo: Thank you for contacting Telkom mobile, you’re chatting to Thapelo, how may I assist you? 2:15:50 PM You: I want to find out when my account will be activated 2:15:58 PM You: my number is ********** 2:16:10 PM You: 1. ID: ********** 363081 2:16:35 PM You: Address: 2 Iris Court, 39 Walton Place, 145 Queenmary Avenue, Durban 2:16:45 PM You: Alternative Number : ********** 2:17:55 PMThapelo Carlo: Thank you for the enquiry Tisankhe 2:18:34 PMThapelo Carlo: Kindly confrim if this is a new contract or an existing contract. 2:18:39 PM You: Existing 2:18:57 PMThapelo Carlo: • Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following. 1
2:11:57 PM) (u'Tisa Kapwata Kapwata',)> 1. I.D/passport number 2. Residential / Billing Address 3. Alternative number 2:19:20 PM You: I just told you all of that 2:19:21 PM You: Above 2:19:28 PM You: Did you not see it???????? 2:20:32 PM You: I emailed proof of payment last week. When will my line be active 2:20:44 PM You: reference number : AI ********** 2:22:00 PM You: Hello 2:22:05 PM You: Is anyone there??? 2:22:14 PMThapelo Carlo: Thank you for query is this a landline or mobile query. 2:22:31 PM You: I obviously gave you a mobile number 2:22:42 PM You: And I selected mobile before this chat 2:23:04 PM You: Can you tell me when my line will be activated 2:23:16 PM You: I do not have a landline 2:23:36 PMThapelo Carlo: Please hold for me 2 to 3 minutes while I type the information required. 2:23:40 PM You: ok
2:12:31 PM) (u'Tisa Kapwata Kapwata',)> 2:26:19 PMThapelo Carlo: Kindly select the call me back option. 2:26:37 PM You: I cannot 2:26:41 PM You: I have bad network 2:26:50 PM You: Thats why I chose the Chat 2:26:56 PM You: And not the call me 2:27:04 PM You: Please tell me when my line will be activated 2:27:11 PM You: As per my original query 2:27:13 PM You: Thanks 2:27:45 PMThapelo Carlo: I am not able to pick up the refference number you provided to me. 2:28:13 PM You: Ok. Can you tell me without the reference when my account will be activated 2:28:21 PM You: I am sure my details suffice 2:28:33 PM You: Thats all I really want to know...... 2:28:51 PM You: As its been over 72 hours as I was advised
2:12:45 PM) (u'Tisa Kapwata Kapwata',)> 2:29:11 PMThapelo Carlo: I will not be able to yet as the notes will be attached on the case. 2:31:09 PM You: No 2:31:14 PM You: There were queries before 2:31:25 PM You: Look....I am growing very impatient here 2:31:31 PMThapelo Carlo: Thank you Tisanke, and I am also picking uo that your account where written off, and regarding cases it takes 72 hours for it to be assigned to someone in the back office and then we will recieve feedback, kindly confirm the case number again please. 2:31:32 PM You: Whats the status of my account>? 2:31:39 PM You: No 2:31:48 PM You: It was logged over 72 hours ago 2:31:51 PM You: The query 2:31:58 PM You: Its been over a week 2:32:10 PM You: Are you saying that in over a week nothing was done? 2:33:17 PM You: Hello? 2:33:36 PM You: It was already assigned to some back office over a week ago 2:33:44 PM You: So now all I want is feedback 2:33:53 PM You: Or the person I can contact myself
2:12:57 PM) (u'Tisa Kapwata Kapwata',)> 2:34:35 PMThapelo Carlo: Thank you Tisanke, I have picked up the case and it states that the back office will contact you they are still dealing with the case. 2:34:36 PM You: Is anyone there? 2:34:44 PM You: When 2:34:48 PM You: I was told 72 hours 2:34:53 PM You: It has been way over 72 hours 2:35:02 PM You: So who can I contact? 2:35:16 PMThapelo Carlo: They have not stated when just kindly wait for their feedback. 2:35:19 PM You: No 2:35:26 PM You: You just said 72 hours above 2:35:34 PM You: And I was told 72 hours a week ago
2:13:07 PM) (u'Tisa Kapwata Kapwata',)> 2:35:45 PM You: So do I just wait until someone decided to contact me? 2:35:55 PMThapelo Carlo: To be assigned to someone thats correct. 2:36:20 PM You: No 2:36:26 PM You: I already logged this 2:36:29 PM You: Over a week ago 2:36:38 PM You: So was not over 72 hours? 2:37:33 PMThapelo Carlo: They are still investigating Tisankhe. 2:37:58 PM You: Investigating what 2:38:04 PM You: 72 hours has passed 2:38:11 PM You: Who can I contact directly 2:38:24 PM You: Its been over 72 hours 2:38:34 PM You: and you are unable to tell me much 2:38:47 PMThapelo Carlo: Kindly dail 081180.
2:13:37 PM You: That was on 8 July 2016. Still awaiting a reply. I was now told my numbers were cancelled
2:13:44 PM You: by an agent over the phone
2:13:50 PM You: As they were inactive for 3 months
2:14:09 PM You: Which is a lie as my ***was active within three months'
2:19:53 PMAbbort: As per notes and feedback from the back office and that was attending your case, case number ********** 4 (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:19:53 PMAbbort: This number ( ********** 969) is active on prepaid.
2:19:53 PMAbbort: The case have since closed after attempts tfrom our back office team to contact you with regards to this feedback (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:20:49 PMAbbort: Are you still there?
2:21:33 PMAbbort: Are you still there Tisa?
2:22:23 PM You: hi
2:22:34 PM You: but i asked to be emailed
2:22:37 PM You: specifically
2:22:40 PM You: nobody emailed me
2:22:46 PM You: so how was this case closed?
2:22:58 PMAbbort: The case have since closed after attempts tfrom our back office team to contact you with regards to this feedback (As per company policy we do not reinstate a contract that has been cancelled for more than three months.The customer will need to apply again for the contracts)
2:23:16 PM You: I asked to be emailed
2:23:19 PM You: Not aclled
2:23:21 PM You: called
2:23:32 PM You: as I didnt have a number after my 074 was taken
2:23:35 PM You: Nobody emailed me
2:23:41 PM You: So how was this case closed?
2:23:53 PM You: Unless the request to be emailed was disregarded
2:24:02 PM You: And Telkom did as they saw fit.....
2:24:25 PM You: I mean Telkom suspended my prepaid number so I am unsure how they had tried to reach me. LOL
2:25:45 PM You: How can I get my ***number back
2:25:46 PMAbbort: They were trying to contact you on this number ********** 969.
2:25:51 PM You: They are mad
2:26:03 PM You: Thats the same number Telkom suspended
2:26:12 PM You: So why were they trying to contact me on it
2:26:20 PM You: 2, I had requested to be emailed communication
2:26:29 PMAbbort: This number is active on prepaid.
2:26:29 PM You: So why were they calling a suspended number
2:26:37 PM You: Who can I talk to about thos
2:26:38 PM You: this
2:26:48 PM You: Because this is now getting a bit much for me
2:27:06 PMAbbort: This number ( ********** 969) is active on prepaid.
2:28:52 PM You: ok
2:28:59 PM You: It wasnt
2:29:05 PM You: I was told it was suspended
2:29:07 PM You: weeks ago
2:29:14 PM You: so when was it reactivated>