Lying about the policies and a bad attitude

Hi,<br> I live in Sandton and On 7th March 2015, i went to Centurion mall for some personal work and found that there is a telkom mobile shop there, and as i was planning to buy 10GB +10GB contract for long, i planned to apply for the same at the Centurion mall branch of telkom mobile. I was promised by Tintswalo that it will be activated in 5 working days because i am holding a passport and not a SA ID, I said fine. Than after numerous follow ups i was told that i own telkom Rand 500 on a landline which i havent paid which is just not acceptable as i have never had or app**** for a telkom landline, she said she will send a mail to the credit people and will see there response, i Said fine again. than again following up after 4 days she said you passport is expiring before the tenure of the contract, i dont understand how does that matter because my work permit visa is for 5 years and passport can only be extended 6 months before expiry, this was another story they told me. By the way BMW gave me a loan of 39 months on my car which is a far bigger company than telkom.I asked her to courier my documents back to me , she said you have to come here for the docs or u must pay courier.