P(vR
Phillipus (Wally) van Rensburg
1 reviews | Active since Apr 2014
27 Aug 2015, 16:22
Lured into deal with false pretenses
I upgraded my adsl agreement with Telkom on 30th of June and the carrot that was thrown at me was that I would receive a free DTSV explora decoder and new adsl rooter within 14 days via courier service. Its now nearly 8 weeks later and still no decoder or rooter. I phoned them today to check what happened and was told that I placed my order on last day of promotion so I no longer qualify. That's in breach of contract. I would never have taken out the 24 month deal if the agent didn't specifically told me that I was going to receive the decoder and rooter. The promotion ad reads valid until 30th of June and I received a confirmation sms of my order on 30th of June.
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Replies (1)Telkom's replyOfficial
27 Aug 2015, 19:17Hello Elexia14,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM139339.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM139339.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply27 Aug 2015, 19:17
Official
Hello Elexia14,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM139339.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM139339.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
